CASA AMIGO
24/7 customer support
FAQ
Often Questions
Does house cleaning include laundry?
If you have a washing machine and/or dryer in your home, your professional can absolutely wash and fold your laundry for you! But you need to add it as an extra during the checkout process so the professional can be sure to set aside enough time to clean your home and still have time for laundry (it will add an extra hour onto your booking
How Much Does Laundry Service Cost?
WASH AND DRY FOLD
PLEASE VISIT PAGE
How long should a house cleaning take?
It depends entirely on the size of your house! The minimum booking length is 3 hours, but you can always request a longer booking if you need one. Depending on the number of bedrooms and bathrooms you have, our checkout process will automatically scale your booking to the recommended amount of time for a home of your size.
Can I skip or reschedule bookings?
You can reschedule any booking without penalty, so long as you do so at least 48 hours ahead of the scheduled start time.
Which professional will come to my place ?
Casa Amigo has rated cleaners. Based on the time and date of your request.
Whats include in Basic service ?
Guide for Basic cleaning
My Housekeeper is late
Please allow 10 to 15 minutes after your appointment is scheduled before reporting lateness. Need to Contact Casa Amigo ? Email us or call in whats app +351 932 306 321 support@casaamigo-lisboa.com
My Housekeeper left early
If the pro left the job unfinished please be sure to rate them to review on Casa Amigo page . If you need assistance please send email
Products for cleaning
All products we manage for your apartment .
Something is damaged
Your trust is so important to Us and we apologize for any incidents.Please reach us so we can assist you
Unsatisfactory service
Email or text us +351 935263397 or support@casaamigo-lisboa.com . We're here to help!
Request a refund of credits
You can chat with us text support agent
Availability ?
Appointment times are available Monday through Saturday from 9:00am to 7:00pm and we will be in touch in less than 1 hour (during business hours) to confirm if this date and time works.
whats include in deep cleaning ?
u can visit our page on menu Popular cleaning Types
Can you give us a standard house cleaning checklist and invoice for regular clients ?
We can provide check list for cleaning and invoice for clients Casa Amigo .
What are the check-in and check-out times?
Check-in from 15:00 to 23:30 ✓
Check-out until 11:00
If you'd like to request an early or late check-in or check-out, you can make a special request when you book.
Please note that special requests cannot be guaranteed. If early or late check-in or check-out is essential to your travel plans, we recommend checking the cancellation options before you book.
Can I Park there ?
contact our agents online
What's the difference between a Double room and a Twin room?
A Double Room has one double bed and a Twin Room has 2 single beds. If a room is called Double/Twin, it can be set up for either type. The property will do its best to accommodate your needs.
Cancellations
contact our manager online
Damaged Policies
If you cause damage to the property during your stay, you could be asked to pay up to EUR 500 after check-out, according to this property's
I will be arriving earlier/later than the stated check-in time. Can I still check-in?
You can request an early/late check-in in several ways:
You can specify your intended check-in time while making the reservation.
You can manage your booking online to request a check-in time outside of the standard hours.
You can contact the property directly, using the contact details found in your booking confirmation.
Please note that the property cannot always accommodate this request; they will be happy to let you have your room early if there is availability, but there may be nobody to welcome you if you arrive late at night at a remote apartment. It's always best to check with the manager directly in this case, to avoid any disappointment.
Pet care Frequently Asked Questions
Who’s watching my pet?
After you request a service, one of our pet care coordinators will meet with you to learn about your schedule and needs. They will then choose primary and back-up sitters that they believe are a good fit for you and your pet/s. You will have the opportunity to meet with the chosen sitters either virtually or in person. If you decide that they are the right pet sitters for you, we will assign them as the primary and back-up sitter on your account. Anytime you request a service, the primary pet sitter will be the one watching your pet. If the primary sitter is unavailable the secondary sitter will take their place.
Will my sitter document my pets eating and bathroom habits?
Yes, our sitters keep daily journals recording eating and bathroom habits, exercise activity, and the mood and temperament of your pet.
When will I be charged for service?
You will not be charged until after the service has been completed.
Do you refund cancellations?
Specific cancellation policies vary by location, but if a cancellation occurs within 24-48 hours of the visit you may be charged up to 50% of the service fee. This is done to compensate the sitter for lost time as most visits are scheduled days in advance.
What is expected of the sitter?
You handle the day to day running of the home, such as collecting mail and putting out the bins. You are responsible for cleaning the house to the standard in which you found it and you may also be asked to maintain the lawns and garden, as well as any other jobs you and the owner mutually agree on.
Whats include in pet sitting journal
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Arrival and departure times
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Bathroom, food, and water updates
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Pet temperament and energy levels report
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Photos, videos, and personal written notes
Cancellation Policy
Cleaning Service
Short notice cancellation fee -
Cancel or reschedule 48 to 2 hours before scheduled start time -
50% of estimated cleaning fee
Cancel less than 2 hours before scheduled start time -
100% of estimated cleaning fee
Missed appointment fee - Cleaner arrives for a scheduled booking, but s/he is unable to gain entry or get started -100% of estimated cleaning fee
Payment Terms: Payment Terms: Late payments made after 7 days from due date would incur a charge in addition to the 8.5% weekly.
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How Can We Help?